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Sugar River Bank

COVID-19 Information


News & Updates

May 17, 2021

Updated Mask Guidance:

In accordance with the recent guidance of the Centers for Disease Control (CDC), fully vaccinated people can resume indoor activities without wearing a mask, except where required by local regulations or law. As such, facial coverings will be optional for vaccinated customers, employees, and visitors of the Bank beginning Monday, May 17th.  While we will not require proof of vaccination, we ask for your responsible and respectful cooperation with this revised policy.

For more information: CDC Guidelines

 Archived from 2020
Branches will open lobbies.  See Guidelines Here
Health and Safety Signs and Guidelines you'll find posted in our lobbies:

April 23, 2020

WCNL Podcast: Mark Pitkin, President of Sugar River Bank with banking updates during Covid-19

HANDWASHING: Are you doing it correctly?
WEARING MASKS:  What you need to know

FDIC: Insured Bank Deposits are Safe; Beware of Potential Scams Using the Agency's Name

Since 1933, No depositor has ever lost a penny of FDIC- insured Funds. The FDIC insures up to $250,000 per depositor per FDIC-insured bank. An FDIC-insured account is the safest place for consumers to keep their money.
Here are some Frequently Asked Questions you may have about banking and your money during the COVID-19 crisis.  

Monday, March 23, 2020

Steve Smith of WCNL, Interviews Mark Pitkin, President and CEO of Sugar River Bank

President and CEO of Sugar River Bank, Mark Pitkin, was in this morning discussing how the bank, and many banks in New Hampshire, have had to change up their policies because of the Coronovirus. Sugar River Bank has closed off their lobby area and are going online, mobile, telephone, and drive up - plus are taking appointments for banking that needs to be done in person. During any in person banking, Sugar River Bank is following the CDC's 6 foot social distancing guideline, and taking safety concerns very seriously. Mark also talked about new home and refinance interest rates, after the Fed cut rates, how to start that discussion with a banking professional, and the timeline being slower because of the influx of refinances that have transpired recently.

Listen to the podcast


Wednesday, March 18, 2020, All Sugar River Bank Branch Locations

In response to the continued spread of the Coronavirus and associated public health concerns, Sugar River Bank is doing its part to protect the health and safety of our employees and customers.  In accordance with the social distancing recommendations from the CDC and other health organizations, we will be operating from all drive-up locations effective Thursday, March 19th.  While we are confident that you will be able to conduct most of your transactions at our drive-up and ATM facilities, our staff will be available by appointment for in-person meetings if needed.  To schedule an appointment, please contact your local branch or call our main office at 603-863-3000 or toll free at 1-800-562-3145 or email us at

Online, Mobile, and Express (phone) banking remain available 24/7 to handle your financial needs.  If you require help in setting up digital access, please call us for assistance.

As your hometown bank, we have successfully served our customers and communities through good times and bad since 1895.  As your neighbors, we are committed to maintaining a consistent, safe and secure banking environment for all.  Thank you for your understanding and support.


At Sugar River Bank, the health and safety of our customers, employees, and communities is our top priority. We are closely monitoring the changing developments of the COVID-19 outbreak and we are committed to the concerns and needs of our customers and employees. We would like to assure our customers that they will have uninterrupted access to their banking services.

Please refer to these websites for expert information:

State of New Hampshire Update and Resources

The Center for Disease Control

The World Health Organization

Interactive World Map of Covid-19 Cases - Johns Hopkins

 What we are doing:

  • Our branches, ATMs and workstations are cleaned and disinfected frequently
  • Hand sanitizers are located at each Teller window and throughout the Bank
  • We are communicating frequently with our employees to keep them informed of any development or changes in requirements as the situation progresses
  • Employees are instructed to stay home if they are ill
  • We are encouraging all employees to practice social distancing outside of the workplace, including avoiding in-person groups of more than 10 persons and following the six-foot rule
  • All non-essential business travel has been cancelled
  • We have removed all items in our lobbies that are frequently touched by multiple individuals, including pens, deposit tickets, magazines, coffee, and water.
  • As the situation remains highly fluid, we are in constant contact with industry partners at the national, state, and local level to assess the resources and guidance available to provide for the health and safety of our employees and customers.

 What can you do?

  • We strongly encourage you to take advantage of our convenient drive-up and ATM facilities, located at all branch locations.
  • We also strongly encourage you to take advantage of our convenient Online and Mobile Banking channels (see below for more details) or our Express Telephone Banking line by calling 603-863-3002.
  • Visit the Government and State of NH websites listed for up-to-date information
  • Take actions to prevent the spread of the virus by:
    • Wash your hands for at least 20 seconds with soap and water, or use alcohol-based sanitizer
    • Avoid close contact with people who are sick
    • Avoid touching your eyes, mouth, and face with unwashed hands
    • Stay home when you are sick
    • Cover your cough or sneeze with the inside or your elbow or a tissue, then wash your hands
    • Use sanitizing wipes to clean counters, phones, and other frequently handled items.


Online Banking

Experience the convenience and security of Sugar River Bank Online Banking. Check balances, pay bills, transfer funds and receive your monthly account statements electronically, from anywhere, 24/7.

Mobile Banking

When you are enrolled in Online Banking, this gives you the ability to download and begin using the Mobile App on your phone, which offers all the convenience of anywhere mobile banking.

Enroll now or contact us to learn more.


As your hometown bank, we have successfully served our communities through good times and bad since 1895.  Our first priority is, and has always been, our customers.  We take the COVID-19 pandemic very seriously.  As your neighbors, we are committed to maintaining a consistent, safe and secure banking environment for all. 

Thank you for being a valued customer of Sugar River Bank!