To use Online Banking with Sugar River Bank you need a secure browser with 128-bit encryption and a computer with access to the Internet. If you have installed popup-blocking software, you will have to allow popup windows from www.sugarriverbank.com.
The current and prior major release of Internet Explorer, Firefox and Safari on a rolling basis will be supported. Each time a new version is released, the new version will be updated and support will cease on the third-oldest major version. Older browsers can continue to be used but users may experience issues using certain features or be unable to access at all.
We do not recommend using a Beta version of any browser. When new versions of browsers are fully tested and deemed compatible with the Internet Banking, they will be updated on the supported browsers list.
Microsoft Money and Quicken allow users to connect to the Internet using a version of Internet Explorer that is built into their product. These browsers are referred to as Embedded Browsers; NetTeller does not support Embedded Browsers. These are ‘stripped-down’ versions of the actual browser, and as such, do not contain components and security features necessary to allow NetTeller to properly function. At this time, there are no plans to support Embedded Browsers and no fixes can be made, as the issues lie with the browser and not NetTeller.
Embedded browsers contained with Personal or Commercial Financial Management Software (Quicken, Quickbooks, Money, etc.) –Browser Add-Ins and Toolbars (IE 7 Pro, Google, Yahoo, etc.) If you are using a non-supported browser, an embedded browser or a browser add-in, you may experience functionality issues with Internet Banking.
Your online access becomes locked after three invalid login attempts. Using Auto Complete may also contribute to your access becoming locked. For more information regarding Auto Complete, please call Online Support at (603) 863-3000.
You may select the Password Self Reset Option if you have previously enabled this feature. Click “Reset Password” and follow the prompts; if you have not enabled this feature, please call Online Support at (603) 863-3000.
Password Self Reset allows you to reset your password in the event you are locked out or cannot remember your current Password. See “User Guides” under the Online Banking Menu for full instructions on how to set this up.
In order to utilize this option you must fill in the Password Reset Question and Password Reset Answer fields prior to being locked out. You will find these fields in the “Personal Options” menu of NetTeller.
It will be available virtually any time, day or night, 7 days a week, however there may be times when it is temporarily unavailable due to nightly processing updates, system maintenance or technical difficulties.
For an ELECTRONIC PAYMENT, allow 1 to 3 business days, excluding holidays, from when the payment is submitted. For a CHECK PAYMENT, allow 5 to 7 business days excluding holidays. The check will be mailed on the same day the payment is submitted, if it is submitted before the 3:00 AM processing deadline. If the check payment is entered before 1:00 PM Eastern Time, the check will be mailed the following business morning.
Recurring or one-time payments submitted before 3:00 AM Eastern Time, Monday-Friday will be processed at 3:00 AM Eastern Time. Payments submitted between 3:00 AM and 1:00 PM Monday-Thursday will be processed at 1:00PM Eastern Time. Payments received after 1:00 PM Eastern Time will be processed the next business day. Payments received after 1:00PM on Friday will be processed the next business day. All payments scheduled for a weekend date will be processed on the prior business day. All payments scheduled for a holiday date will be processed the day before that date. Payments entered on the weekend, recurring or one-time, will be processed on the next business day.
Yes. If a monthly recurring payment is set up to be paid on the 15th and the current date is November 12th, a payment will be scheduled for the month of November and set up to process the 15th of every month until the end date; however, if the payment is set up to be paid on the 15th and the current date is November 16th, the first payment will occur December 15th.
For an ELECTRONIC PAYMENT, funds are debited the same day that the payment is sent, providing it is sent by 1:00 PM Eastern Time. Electronic Payments submitted after 1:00 PM Eastern Time are debited the next day during Bill Pay Processing. Check Payment funds are debited from the account when the check clears your account at the bank.
A CHECK payment is handled in the same manner as a check written out of your checkbook against an insufficient balance. ELECTRONIC payments are verified for funds availability during processing. If the funds are available, the account that you selected for the payment will be debited and the information is sent for processing . If the funds are not available, the payment will not be processed and you will receive a message that the payment could not be sent due to insufficient funds. Each day the payment will be resubmitted for you until either you delete the payment or funds are available to make the payment.
Yes. After the check is printed and mailed, the payment history will show the check number for that payment. The stop payment would be added in the same manner as a regular check written out of your checkbook. ELECTRONIC payments cannot be stopped. (Stop payment charges may apply)
Yes. Click on the Check# under Ref/Check No on the Current Transactions screen. If the check cleared your account prior to the last statement date, please call Sugar River Bank at (603) 863-3000 and ask to speak with a Customer Service Representative.
You may transfer between all your designated deposit or loan accounts at Sugar River Bank. Some accounts may be excluded from transfers due to regulatory requirements, bank policy or loan agreement between the customer and the bank.
Transfers made prior to 4:30PM Eastern Time, will post the same business day and will be reflected in the balance immediately for checking, savings and money market accounts. Transfers made after 4:30PM Eastern Time, will post the next business day and will appear as a memo post transaction once the bank's nightly processing is complete. Pending transfers can be viewed by clicking Pending on the Transfers page of your Online Banking account.
Internet Debit or Internet Credit-Indicates a completed transfer to/from your account(s) that you set up via your Online Banking account.
PA or Pre-Auth-Your ATM/Debit card has been verified to your bank account for available funds when used at a merchant’s location.
VTXTLR-Is a transaction completed with a teller at one of our locations.
AW-Appears next to a transaction and the check # cannot be viewed-Indicates that a merchant has converted your paper check to an electronic transaction. The check number is shown, but you cannot view the check-as electronically converted checks are not returned to the bank.