Privacy Policy

Online Privacy Policy

Sugar River Bank highly values your personal and financial privacy. When you are browsing our web site we do not collect, capture, or retain personal information. If you submit an online application for one of our products or services, or log in to view your accounts, our web site will request information such as your email address or your account number.  This information allows you to perform certain tasks (for example, correspond with us or view your accounts). Also, it allows us to provide the information you requested. In these cases, we collect only the information necessary to interact with you. If you browse our web site anonymously, no personal information is collected. We gather data that is not personally identifiable to you to track web site usage, such as number of hits, pages visited, and the length of user sessions in order to evaluate the usefulness of our web site.


Cookies are small files on your PC containing data assigned by a web server. When a user logs into Sugar River Bank Online Banking, the website sends three cookies to their computer. The cookies are only valid for one session. Each time a user logs in, they receive a new set of cookies. We use the cookies to ensure that the user has entered a valid Online Banking ID and PIN and to ensure that the user's session hasn't timed out. Contrary to rumors about cookies and online privacy, cookies do not contain viruses and most cannot reveal any personally identifiable information about you unless you willingly provide it as a user on a site.


Your trust is the cornerstone of our relationship. That is why we work so diligently to safeguard your privacy. The information that you provide us is kept in the strictest of confidence. We have no intention of selling personal information about our customers to third-party businesses. We are proud to make that commitment to you, because we believe our customers deserve no less.

The following explains how we use and protect information about our customers. We ask that you read it carefully.


Why? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

The types of personal information we collect and share depend on the product or service you have with us. This information can include:

Social Security number
Account balances
Payment history

Transaction or loss history
Overdraft history
Checking account information

When you are no longer our customer, we continue to share your information as described in this notice.

How? All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons Sugar River Bank chooses to share; and whether you can limit this sharing.


Reasons we can share your personal information

Does Sugar River Bank

Can you limit this sharing?

For our everyday business purposes -
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus



For our marketing purposes -
to offer our products and services to you



For joint marketing with other financial companies



For our affiliates' everyday business purposes - information about your transactions and experiences


We don't share

For our affiliates' everyday business purposes - information about your creditworthiness


We don't share

For nonaffiliates to market to you


We don't share

Questions? Call 603-863-3000 or 800-562-3145 or go to


What We Do  
How does Sugar River Bank protect my personal
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
Trust is the cornerstone of our relationship. We work diligently to safeguard your privacy. We maintain physical, electronic and procedural safeguards that comply with federal regulations to protect customer information.
How does Sugar River Bank collect my personal information?

We collect your personal information, for example, when you

Open an account
Apply for a loan
Make deposits or withdrawals
from your account

Give us your income information
Give us your contact information

We also collect your personal information from third parties, such as credit bureaus.

Why can't I limit all sharing? Federal law gives you the right to limit only
sharing for affiliates' everyday business purposes - information about your creditworthiness
affiliates from using your information to market to you
sharing for nonaffiliates to market to you
State laws and individual companies may give you additional rights to limit sharing.
Affiliates Companies related by common ownership or control. They can be financial and non-financial companies.
Sugar River Bank does not share with our affiliates.
Nonaffiliates Companies not related by common ownership or control. They can be financial and non-financial companies.
Sugar River Bank does not share with nonaffiliates so they can market to you.
Joint Marketing A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
Our joint marketing partners include companies that provide marketing services on our behalf and other financial institutions with which we have joint marketing agreements.

Rev. 10/2014