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Sugar River Bank

Mobile Banking

With SRB Mobile Banking, experience the ease and efficiency of doing your banking where and when it is convenient for you!

 
Whether down the street or halfway around the world, enjoy easy access to your accounts using SRB Mobile Banking 24/7!
 
FEATURES
  • View account balances
  • Make one-time transfers
  • View transaction history
  • Pay bills
  • Person2Person Payments(P2P)
  • Make Deposits
  • Receive confirmation alerts
  • Search for locations and contact information
  • Manage SRB Debit Cards**
 
SRB Mobile Banking is a FREE* service that allows you to access your accounts 24/7.

*There is no fee from Sugar River Bank. Connectivity and usage rates may apply. Contact your wireless service provider for more details.
 
 

Mobile Banking Enrollment

You must apply and log into Online Banking before enrolling in Mobile Banking. Once logged into Online Banking, you can enroll in Mobile Banking. In the submenu:
 
  • For web enabled devices: Select Options>Mobile Settings>Web Mobile Banking and complete the process.
  • For text: Select Options>Mobile Settings>Text Mobile Banking and complete the process.
 
More detailed instructions can be accessed by clicking the guides below:
 
 

Text Alert Enrollment

You must apply and log into Online Banking before enrolling in Text Alerts. Once logged into Online Banking, Select Options>Alerts in the Submenu. More detailed instructions can be accessed by clicking the link below:
 
 
If you have any questions or need help enrolling, please call us at 603-863-3000 and ask to speak with a Customer Service Representative or read our Frequently Asked Questions section on this page.
 
Download for iPhone/iPad
iPhone App Store logo
App Store is a service mark of Apple Inc.
Android Google play logo
Google Play™ and Android™ name and logo are properly of Google Inc.
 
Use your iPad™, iPhone™ or Android™ phone to bank from anywhere! SRB Mobile Banking offers a free iPad™App, iPhone™ App and Android™ App for the convenience of those customers who have iPads, iPhones and Android phones.
 
iPad™ is a trademark of Apple Inc.
 
iPhone™ is a trademark of Apple Inc.
 
Android™ is a trademark of Google Inc.
 
*Please note that Sugar River Bank strongly recommends not saving passwords with your browser for sites which have private financial information.
 

Mobile Banking Frequently Asked Questions

Q. What are the restrictions on the type of mobile devices that can be used to access accounts?

A. It works with any web-enabled mobile phone device whose network allows secure SSL traffic.
 

Q. What functions can I perform from my mobile device?

A. You can:
  • View Transaction History
  • View Account Balances
  • Transfer Funds between accounts
  • Pay Bills to existing Payees
  • Perform Person2Person(P2P) Payments
  • Make Deposits
  • View Alerts
  • Find Locations
 

Q. How do I know if my transfer or bill payment was entered successfully?

A. If you have selected to receive text alerts, each time you make a transfer or bill payment, a confirmation SMS Text Message is sent to your mobile device. If you do not receive a confirmation text message, double check to make sure the transaction went through via traditional online banking.
 

Q. What if I no longer want to be a mobile user?

A. Log in to your online banking account > Select Options Mobile Settings > Deselect Activate Mobile Banking Access > Click Agree
 

Q. What happens if I lose my mobile device?

A. Since your account data is not stored on your mobile device, your information cannot be stolen. When you replace your device, simply edit your Mobile Settings and make any changes to the Wireless Provider and/or Phone Number. If you have enabled your browser to save your Online Banking password, please change your password as soon as possible by logging into Online Banking, choosing Options and entering a new password in the "Modify Login Information".
 

Q. Why can’t I add a new payee?

A. Functionality is limited to sending payments to already established payees. To add a new payee, log in to your online banking account, select Bill Payment, and add a new payee. You can then submit payments to that payee via your mobile device.
 

Q. What happens if I lose communication/signal during a transaction?

A. When you complete a transaction from your mobile device (bill payment, funds transfer, etc.) you will receive an SMS Text Message (if this was selected at enrollment) as confirmation that the transaction was successful. If you do not receive this message due to a dropped call or lost signal, check your accounts and re-submit any transactions that did not process.
 

Q. What do I need to do if I get a new phone?

A. If you simply get a new phone but keep the same phone number and provider, no changes on your part are necessary. If you switch providers and/or phone numbers, log in to your online banking account via the Internet and update your information on the Options Mobile Settings page. You will not receive SMS Text Messages regarding Mobile Banking transactions if your phone number is not correct.
 

Q. How can I search for a transaction?

A. You will only be able to view 15 days’ worth of transaction history on your mobile device. There is not a search feature.
 

Q. Can I use any mobile device to access my accounts?

A. Yes. You can access your accounts via any mobile device that is web-enabled and allows secure SSL traffic. The only difference is that SMS text messages will be sent to the phone number entered when enrolling for mobile banking, not necessarily the device from which you perform a transaction.
 

Q. Can I add a new Bill Payment Payee via mobile banking?

A. No. You can only add payments to payees already established through traditional online banking.
 

Q. How do I delete a Bill Payment that I set up through my mobile device?

A. You must log into traditional online banking and delete the payment from the main menu of the Bill Pay module.
 

Q. When I try to enter an amount for a bill payment or transfer, I can’t enter any numbers, only letters. Why?

A. Check your phone’s settings to make sure you don’t have Alpha-only enabled on the keypad.
 

Q. What if I can’t get my mobile device to work with Internet Banking?

A. There are a number of reasons that you may experience trouble accessing the mobile version of internet banking on your phone. To use the mobile version, your phone needs to meet the following minimum requirements:
  1. Your mobile device must be web enabled.
  2. Your mobile network must allow secure SSL traffic. (You may need to contact your mobile provider to determine this.)