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Sugar River Bank


Security is our Priority...

At Sugar River Bank your privacy and security is of paramount importance to us. We are committed to safeguarding your financial information to keep it secure and confidential.

How can I be assured my transactions are not intercepted over the Internet?
We use a commercially reasonable level of encryption to secure your Internet Banking sessions. Other security tools are in place to ensure the integrity of your data, including firewalls a filtering router that secures computers from Internet access and a “trusted" operating system, which helps to protect information from both internal and external threats. For additional security, customers select their own Personal Identification Number. PIN guessing is deterred by locking the ID out of the system following three unsuccessful logon attempts.

Why am I required to change my password every 180 days?
Customers are required to change their password a minimum of 180 days or sooner as a security measure to keep your Online Banking information safe. With phishing, identity theft and other Internet crimes becoming more frequent everyday occurrences, changing your password can help guard your account against compromise.

Will Sugar River Bank ever request personal or confidential information from me via e-mail?
Sugar River Bank will never ask for personal or confidential information such as account numbers, social security number, User ID or password in an email. We also will never send an email to you with a link to a website that asks for any such information. For your protection, please do not send any of the above identifying information to us via e-mail. If you are unsure if a message is from Sugar River Bank, call us at (603) 863-3000.

Why must I select a Personal Identification Image?
You will choose a Personal Identification Image from thousands of images the first time you login to your Online Banking account. You will see your Personal Identification Image each time you login to your Sugar River Bank Online Banking account and on each page of your account. The image is your assurance that you have connected to the proper system. If you fall victim to a phishing scam and you are tricked into going to a site that looks like our site, but is really fraudulent, you will not see the personal image, because the fraudster has no way of knowing which icon you picked.

The Personal Identification Image is not the one I chose! What do I do?
First, don’t panic, you may have mistyped your User ID. A random image appears no matter what is typed in the User ID box. Click on “Home” to go back to the main page of the website. Enter your User ID again and click Submit. If you are unsure if you are entering the correct User ID, and/or the Personal Image that is being shown does not look familiar, contact Online Support at (603) 863-3000.
Why must I select three Personal Verification Questions?
One of the first times you access your Online Banking account, we will ask you to choose and answer three (3) Personal Verification Questions. During future online sessions, we will ask you some of these questions if we feel there is a possibility that someone other than you is attempting to access your information. You may be logging in from a different location than usual, among other activities that are considered “unusual” as compared to your normal Online Banking activity. Please choose answers that you will remember, but that would be difficult for anyone other than you to answer. Keep your answers as simple as possible; incorrectly answering questions if/when you are ever prompted can lead to your account access being disabled.
What are some strategies I can use to protect my confidential banking information while using Online Banking?
While Sugar River Bank uses several levels of security to protect your banking privacy; you have a crucial role in protecting your accounts. There are a number of steps you can take to ensure that your Sugar River Bank account information is protected, including:

  • Do not share your User ID and Password with anyone.*
  • Remain at your computer until your Online Banking transactions are completed and log out.
  • Log out of Online Banking prior to visiting other Internet sites.
  • Don't use obvious numbers or easily accessible information for your User ID or Password.
  • Ensure that no one is watching when you enter your User ID and Password.
  • Try to memorize your User ID and Password if possible.
  • If you do record your User ID and Password keep them in a secure location.
  • Review your account information often. Report any unusual activity to Sugar River Bank immediately.
  • Never give account information to anyone over the telephone unless you initiated the call.
  • Sugar River Bank will never send you an e-mail asking you for account numbers or your social
    security number.
  • Secure your computer from rogue programs that may try to steal your passwords.
*Please note that Sugar River Bank strongly recommends not saving passwords with your browser for sites which have private financial information.